BuySafe, Inc., in partnership with Norton has created the Norton (NSG) Shopping Guarantee program, powered by BuySafe ("Shopping Guarantee"). A merchant that uses the Shopping Guarantee is certified to be reliable and stable and enabled to provide the Shopping Guarantee program on their website. Wherever you see the NSG Shopping Guarantee, you can feel confident that you're visiting one of the best merchants on the web and that your purchase will be guaranteed.
All operations of the NSG Shopping Guarantee, including sales, support and claims, are performed by BuySafe, and references to "us," "our" or "we" refer to solely to BuySafe and its subsidiaries. Norton is a registered trademark of NortonLifeLock, Inc. and licensed to BuySafe.
Shopping Guarantee merchants have partnered with BuySafe to provide their buyers with additional peace of mind on every purchase. When you buy from a Shopping Guarantee merchant, you receive - at no cost to you - a 30 day Shopping Guarantee with your purchase that includes the following benefits:
NOTE: Some benefits may not be available from all stores. Refer to the store’s website and click on the Shopping Guarantee Seal or check your guarantee confirmation to verify benefits details and availability.
To receive these benefits, your Shopping Guarantee must be authentic and valid. When making a benefit claim, you and/or the merchant may be required to provide more information in order to authenticate your Shopping Guarantee. All benefit claims must be made within thirty (30) days of the date of purchase in order to keep your benefits, even if all the terms of sale are not yet fulfilled. Once a valid claim is made, coverage applies until the claim is resolved.
There is no additional cost for these benefits. This is not a subscription service; you will not be billed for this and there is nothing for you to cancel. The benefits expire 30 days from the date of purchase.
You will need to save the Shopping Guarantee number, displayed on the order confirmation page of the merchant website immediately after your purchase. The Guarantee number is also included in the Certificate of Guarantee email sent to you following your purchase. Note, if you do not wish to receive the Certificate of Guarantee email, you may opt-out. You will need to register with the Shopping Guarantee before reporting a problem or claiming any of the benefits.
30 day Identity Theft Protection terms:
Each time you receive a Shopping Guarantee, when purchasing from a Shopping Guarantee merchant, you automatically receive complimentary Identity Theft Protection benefits for 30 days. You can receive this additional benefit only once in any 30 day period. U.S.-based shoppers are only eligible for these benefits. If you received a Shopping Guarantee, you must be a registered Shopping Guarantee user to be eligible for this benefit and your Shopping Guarantee must be fully valid.
Identity Theft Protection benefits:
LIVE RESTORATION SERVICES If you become a victim of identity theft, you are assigned a dedicated ID Recovery Specialist who assists to restore your name and credit as quickly as possible.
You have two options with the dedicated identity restoration resources. Without additional cost, you can select the option that is best for you. The Enhanced Restoration Option requires that you sign a Limited Power of Attorney. If you prefer not to provide a Limited Power of Attorney, you are still entitled to the Basic Counseling Services that provide you with the information you will need to take action independently.
Reimbursement up to $10,000. Financial reimbursements are made with no deductible. These expense reimbursement benefits provide for costs attributed to identity fraud, embezzlement, theft, data breach and stolen identity event or forgery, and cover expenses such as:
Financial Reimbursement is underwritten by American Bankers Insurance Company of Florida, in Minnesota by American Security Insurance Company pursuant to an identity fraud blanket or group policy issued to Consumer Assist Network Association, Inc.
American Bankers Insurance Company of Florida, American Security Insurance Company and Consumer Assist Network Association, Inc. are all Assurant Specialty Property companies.
During the 30 day eligibility period, you can activate this benefit at any time by accessing the Shopping Guarantee dashboard (You will be required to create a Shopping Guarantee account to claim this benefit).
The Purchase Guarantee ensures that if the merchant does not perform according to its terms of sale, and you (the buyer) Report a Problem Transaction within 30 days from the date of purchase, and, after exhausting the Dispute Resolution Process via Report a Problem Transaction (Available in your Shopping Guarantee dashboard), there is no resolution, then we will, in our discretion, make a determination as to whether the terms of sale were fulfilled. If the claim is resolved in your (the buyer's) favor, we will reimburse you (the customer) the amount of the direct loss, not to exceed $1,000.
The following terms apply to the $1,000 Purchase Guarantee:
We reserve the right to require more information from you and/or the merchant to authenticate and process your purchase guarantee claim.
What is the Lowest Price Guarantee?
If within 30 days of the date you purchase a product from a Shopping Guarantee merchant, you see the exact same product advertised on the same merchant's website at a lower published retail price, we will refund you the difference. It's that simple! Please check the eligibility rules and conditions below before making a claim.
Note: Items purchased through a bundling arrangement, specific promotion, or coupon are not eligible for the Lowest Price Guarantee.
To get paid for the published retail price difference, send your Shopping Guarantee number, your order confirmation email and a proof of the lower price advertised on the website, and we will send you a check for the price difference (See more details for claim process below). Some terms and conditions apply, see below.
Each time you purchase from a Shopping Guarantee merchant, you automatically receive the Lowest Price Guarantee benefits for 30 days. You must keep your guarantee number (displayed in the order confirmation page of the merchant website immediately after your purchase and on the Shopping Guarantee Certificate of Guarantee email typically sent shortly after your purchase).
NOTE: This benefit may not be available from all stores. Refer to the store’s website and click on the Shopping Guarantee Seal or check your guarantee confirmation to verify the Lowest Price Guarantee benefit details and availability.
You can claim a Lowest Price Guarantee benefit at any time within 30 days of your purchase, if the published retail price of the item you purchased has dropped.
For a claim to be valid, the Shopping Guarantee must be valid and you must be a registered Shopping Guarantee user (Click here to register with NSG). A claim must include the following:
Proof of guarantee:
Your Shopping Guarantee number and your email address used during the transaction. The Shopping Guarantee number is provided to you on the order confirmation page. You can also access a record of your guaranteed purchase when you login to your Shopping Guarantee account (you will need to register first).
Details about the transaction:
Website where purchase was made, date of purchase, amount, description of your purchase and item SKU (This information is typically included in the purchase confirmation email you received from the merchant).
Proof of lower price:
We recommend you send us a screenshot and the URL of the same item you purchased, showing the new price (We do not accept printed materials, or emails as proof of lower price).
All claims must be made by sending an email to firstname.lastname@example.org Our staff will verify your claim within 2 working days. We reserve the right to contact you and the merchant in order to get more information.
a.You (the buyer) must meet eligibility requirements: Each time you (the buyer) receives a Guarantee when purchasing from a Shopping Guarantee merchant, you automatically receive the Lowest Price Guarantee benefits for 30 days (NOTE: This benefit may not be available from all stores. Refer to the store’s website and click on the Norton Shopping Guarantee Seal or check your guarantee confirmation to verify the Lowest Price Guarantee benefit details and availability). You must keep the guarantee number displayed in the order confirmation page of the merchant website. You can claim a Lowest Price Guarantee benefit at any time within 30 days of your purchase if the published retail price of the item you purchased has dropped. For a claim to be valid, the Shopping Guarantee must be valid and you must be a registered Shopping Guarantee user (Click here to register).
b. You (the buyer) must make a claim following the instructions above in "CLAIM". We will review such claim for completeness and legitimacy, and, if approved, will make payment directly to you.
c. Lowest Price Guarantee, when included with the Shopping Guarantee you receive, is available only as follows:
To learn more about Shopping Guarantee, visit Shopping Guarantee program page.
February 28, 2021.