Norton Shopping Guarantee

For Shoppers

Complete Protection For Every Purchase

Norton Shopping Guarantee with Package Protection by EasyPost protects your online orders against damage, theft, loss and fraud.

300 Million

Guarantees

$40 Billion

Protected

What Complete Protection Looks Like

Let us be your advocate

Didn't get what you ordered? We'll resolve the issue or refund you up to $1,000.

Know you're getting the best deal

If a merchant lowers the price of an item purchased on their website, we'll refund you the difference, up to $100.

Protect your online purchases

If you package is lost, stolen, or damaged, we'll make the things right with a full refund.

Keep your information safe

If you identity is stolen, we'll provide access to identity recovery services and reimburse you up to $10,000 for related expenses.

File claims quickly and easily

Submit an online claim in minutes and get reimbursed in days.

Trust the stores you shop from

Shop confidently with merchants independently verified by one of the most trusted names in cybersecurity.

Let Us Be Your Advocate

Didn't get what you ordered? We'll resolve the issue or refund you up to $1,000.

Know You're Getting the Best Deal

If a merchant lowers the price of an item purchased on their website, we'll refund you the difference, up to $100.

Protect Your Online Purchases

If you package is lost, stolen, or damaged, we'll make the things right with a full refund.

Keep Your Information Safe

If your identity is stolen, we'll provide identity recovery services and reimburse you up to $10,000 for related expenses.

File Claims Quickly and Easily

Submit an online claim in minutes and get reimbursed in days.

Trust the Stores You Shop From

Shop confidently with merchants independently verified by one of the most trusted names in cybersecurity.

Value, Features & Benefits

Let us be your advocate

Didn't get what you ordered? We'll resolve the issue or refund you up to $1,000.

Know you're getting the best deal

If a merchant lowers the price of an item purchased on their website, we'll refund you the difference, up to $100.

Protect your online purchases

If you package is lost, stolen, or damaged, we'll make the things right with a full refund.

Keep your information safe

If you identity is stolen, we'll provide access to identity recovery services and reimburse you up to $10,000 for related expenses.

File claims quickly and easily

Submit an online claim in minutes and get reimbursed in days.

Trust the stores you shop from

Shop confidently with merchants independently verified by one of the most trusted names in cybersecurity.

Let us be your advocate

Didn't get what you ordered? We'll resolve the issue or refund you up to $1,000.

Know you're getting the best deal

If a merchant lowers the price of an item purchased on their website, we'll refund you the difference, up to $100.

Protect your online purchases

If you package is lost, stolen, or damaged, we'll make the things right with a full refund.

Keep your information safe

If you identity is stolen, we'll provide access to identity recovery services and reimburse you up to $10,000 for related expenses.

File claims quickly and easily

Submit an online claim in minutes and get reimbursed in days.

Trust the stores you shop from

Shop confidently with merchants independently verified by one of the most trusted names in cybersecurity.

How It Works

1

Make a purchase. Look for the Norton Shopping Guarantee trust badges and rest easy knowing you’re buying from an independently-verified merchant.

2

Register your account. Create a free account to review all of your eligible purchases.

3

Start a claim. With each purchase you receive identity theft protection, a purchase guarantee, and lowest price guarantee. Simply initiate your claim within the 30 day window in 10 minutes or less.

Start a Claim

Experience a shipping (or shopping) mishap? Filing a claim is a snap—in fact, it usually takes 10 minutes or less.

Tablet view of login

Manage My Claim

To check the status of a claim, visit your claims portal.