You stand behind the products and services you offer, yet mistakes can happen. And unfortunately, some unscrupulous customers submit false claims or demand credit card refunds. Don't worry—all problems like this are covered by the Purchase Guarantee. We mediate all customer complaints and claims to help both parties come to a happy conclusion. If an agreement can’t be reached, and we find in favor of the buyer, we'll issue a refund up to $1,000. There's no money out of your pocket.