More Traffic. More Conversion. More Happy Customers.
Norton Shopping Guarantee builds consumer confidence at the most critical moments in online shopping, so they buy more and more often. Here’s how.
Step 1: The Search Begins
Modern consumers begin their journey by researching online. Since they want to purchase from merchants they know are safe, they’re sure to only visit sites they trust.
It All Starts With Shopper Confidence
As soon as shoppers see the “https” next to a URL and the Norton ™ Secured Seal in search results, they know the site is secure and their privacy is protected. Sites with “https” also enjoy higher visibility in search results and more traffic.
Starting January 2017, Google Chrome users who visit sites that accept credit cards or require a log-in will see a warning sign letting them know if a site is not secure. Norton Shopping Guarantee has what you need to ensure your page is compliant.
Before a consumer decides to shop, they look for visual cues like the green padlock and "https" in your browser window, and the Norton™ Secured Seal on the page, all of which come with Norton Shopping Guarantee.
Security Alone Isn’t Enough
How can shoppers be sure they’re dealing with a trustworthy online retailer? By shopping at sites that also display Norton Shopping Guarantee, they know the merchant is reliable and they’re getting the best price. And, if their identity is stolen ANYWHERE within 30 days after purchase, we’ll help them in the recovery process.
Part of running a reputable online business is protecting your customers' identity. But other merchants aren't always as concerned. When shoppers buy from a Norton Shopping Guarantee-endorsed site, they are instantly covered—even if their identity is stolen elsewhere. Offer this free service and shoppers will see the advantage of buying from you, instead of your competitors.
You stand behind the products and services you offer, yet mistakes can happen. And unfortunately, some unscrupulous customers submit false claims or demand credit card refunds. Don't worry—all problems like this are covered by the Purchase Guarantee. We mediate all customer complaints and claims to help both parties come to a happy conclusion. If an agreement can’t be reached, and we find in favor of the buyer, we'll issue a refund up to $1,000. There's no money out of your pocket.
In a fluid business environment, prices change—and there are many reasons you might lower a price posted on your site. We've got you covered. If you drop a price within 30 days of purchase—and are asked by the buyer for the difference—we'll issue a refund for up to $100. Again, you pay nothing.
Step 4: Happy, Repeat Customers
The end result? Loyal customers who turn to you for their future online shopping needs. Plus, they’re more likely to spread the word to their friends and families.
20X ROI, Guaranteed*
For every dollar you invest, you’ll get a minimum of $20 in incremental top line revenue.
*Applicable to merchants with 400+ online transactions in a 2 week cycle.
Discover why more shoppers prefer buying
from merchants protected by Norton Shopping Guarantee.
“Dear Hobby Depot—it was such a pleasure to shop on your site; other hobby places never really seem legit but I knew I could trust yours. I’ll be back, that’s for sure.” James R., Chicago IL
“Thank you for providing the Norton Shopping Guarantee for this purchase. We live in an age when so much of our privacy and identity are easily threatened. I feel good about this.” Robert G., Long-time Customer
...And It’s What Merchants Need
Read how Norton Shopping Guarantee has helped other merchants meet the increasing demands of online shoppers.
“When prospects arrive for the first time on our two sites, there’s a period of about three seconds in which they decide how much to trust the online stores. I want to provide the safest, most secure shopping experience possible. That’s why I chose Symantec Extended Validation (EV) SSL certificates. The padlock and green strip in the address bar give our customers confidence that our business is safe to buy from.” Rob Conley, Founder and CEO Beanilla.com and SpiceJungle.com
“More than 5,000 customers have pressed the button to send a thank you (for Norton Shopping Guarantee), with 63% adding comments.” Bill Aicher, Chief Marketing Officer Musicnotes, Inc.
Show Them You Care. And Then Some.
Give your customers a conscious reminder that you stand behind your products and are committed to keeping them happy and safe.